Frequently Asked Questions

Service & Legal

Where is the Privacy Policy?

Privacy Policy details for both DeepCast Creator and DeepCast listener experience are available on their respective websites. The Privacy Policy is accessible here.

Where can I find Terms of Service?

Complete Terms of Service for both DeepCast Creator and DeepCast listener experience are available on their respective websites.

DeepCast Creator: Why You Need It

Who exactly is DeepCast Creator for?

DeepCast Creator serves the entire spectrum of podcast creators, including indie podcasters, podcast studios, agencies, podcast networks, and supporting teams. It caters to newcomers, established podcasters, and large teams managing multiple shows.

What is DeepCast Creator?

DeepCast Creator is a comprehensive suite of tools designed to empower podcasters in their post-production journey. The platform focuses on enhancing podcast discoverability, audience engagement, and overall success across all distribution channels.

Is DeepCast Creator for individuals or teams?

DeepCast Creator is designed to support both individual podcasters and teams of all sizes, scaling to meet the needs of solo creators, small collaborative teams, and large networks overseeing multiple podcasts.

Episodes

What's next for episode features?

Planned developments include enhanced discoverability, additional monetization channels, improved cross-platform promotion and social integration tools.

What episode features can I access?

Episode pages provide downloadable ZIP files containing transcripts, quotes, summaries, topics, entities, and chapter information for marketing and promotional use.

What episode elements can I edit?

Currently, episode pages are primarily read-only, with speaker labels editable at a global level for each podcast. More editing capabilities are in development.

How do episode features work?

Episodes include action items (share, listen, subscribe, play), topics, DeepSummary, key takeaways, quotes with speaker attribution, chapterized breakdowns, and full transcripts with speaker labeling.

Getting Started

What are DeepCast vs. DeepCast Creator accounts?

You can use either a single account for both (for seamless switching between creator and listener roles) or separate accounts (using show owner email for Creator and personal email for listener features). Each approach has benefits like simplified login or clear separation of activities.

How does password management work?

Two account creation methods available: Email/Password accounts with standard reset options, and 'Sign in with Google' accounts managed through Google credentials. Choose based on your security preferences and account management practices.

How do I find my podcast RSS feed URL?

Find your RSS feed URL through your podcast hosting platform (e.g., Libsyn, Megaphone), check indexing services like Rephonic or Podchaser, or contact your network's administrative staff if part of a podcast network.

How do I create a DeepCast Creator account?

Creating an account with DeepCast is as easy as clicking the 'Log in' button on DeepCast and Creator pages. You can use 'Sign in with Google' or create a unique email+password combination. Account creation can also happen during podcast claiming.

How do I claim my podcast on DeepCast Creator?

Claiming involves providing your RSS feed URL, owner/author email, or show title, submitting on the Creator homepage, and verifying ownership through email confirmation. Multiple shows can be consolidated under one account with the same owner email.

Other Show Data

How often is my feed updated?

DeepCast polls for updates based on your typical publishing schedule to balance timely updates with resource management. Support can be contacted for immediate updates when needed.

How is podcast data managed?

DeepCast indexes podcasts' RSS feeds initially and updates based on release cadence. Contact support if RSS host changes aren't properly processed.

How does podcast data sourcing work?

DeepCast indexes and fetches podcast RSS feeds regularly, displaying host-distributed content and generating additional insights from audio files while respecting dynamic ad insertion.

How do transcriptions and speaker labels work?

DeepCast uses AssemblyAI for speech-to-text processing and combines RSS metadata with AI inference for speaker labeling. Improvements and editing capabilities are in development.

Podcasts

What features can't I edit right now?

Current non-editable elements include episode order, featuring/pinning episodes, next episode publish date, and categories/sub-categories. These features are planned for future enhancement.

What's coming next for podcast pages?

Upcoming developments include enhanced discoverability features, additional monetization channels, and cross-platform promotion tools. DeepCast Creator is in alpha release with rapid improvements planned.

What fields can I add to my podcast?

Current addable fields include funding links (Patreon, PayPal, Buy me a coffee, Ko-fi), social media handles, Spotify URL, and website. More fields will be added in future updates.

What can I edit in my podcast settings?

Currently editable fields include title, author, show description (with HTML styling), Spotify URL, show website, and social media handles. More editing capabilities are planned for future updates.

How do I undo changes?

Changes can be reverted manually by editing details again or through support assistance. While there's no automatic 'undo' button, support can help retrieve previous information if needed.

Technical & Account Support

How do I close my DeepCast Creator account?

Account closure currently requires contacting support as self-service account shutdown is not yet available through the Creator portal.

How do I get account support?

Customer service team is available for account access issues, data corrections, and form field update challenges in the Creator portal.

Using the Portal

What happens to data when I edit in Creator vs. RSS?

Changes in Creator are reflected in the consumer-facing product but don't update your RSS feed. Creator changes take precedence within DeepCast's ecosystem while original RSS feed remains primary for other platforms.

How do I manage podcast details?

Access podcast edit page through direct login for single podcast accounts or via navigation sidebar for multiple podcasts. Make changes that affect how your podcast appears in the DeepCast user experience and export/publish options.

How do I manage multiple podcasts?

Multiple shows can be consolidated under one account if the same owner/author email address is associated with the RSS feed for each show.

How do I export transcripts?

Access episode assets through the Download Assets button to get multiple transcription options, including diarized transcripts with speaker labels, STT and VRT files, and additional marketing content.