Last Updated Date: 07/27/2024

We at DeepCast are committed to protecting the privacy of our DeepCast Creator customers who use our podcast creator toolset. This Privacy Policy outlines how we handle the information we collect from users of our software platform. We aim to provide this policy in language that is clear, concise, and readable for all of our users.

1. Information Collection and Use

• Account Information: We collect information necessary for account creation, which may include but is not limited to name, email address, and company name. While this information may be publicly available, we treat it with confidentiality and do not disclose it to third parties without explicit consent.
• Usage Data: We collect data on how our software is used to improve our services and user experience. This may include feature usage, engagement metrics, and performance data.
• Content Data: Any podcast content created or uploaded using our software remains the property of the user. We do not claim ownership of this content.
• Analytics: Our platform utilizes analytics tools to understand usage patterns and improve our service. These tools collect data in an anonymous form and do not identify individual users.
• Content Management System (CMS): Our software functions as a content management system, allowing users to have direct control over their account data and non-publicly available content.
• User Control of Account Data: Through our CMS, users have the ability to view, edit, update, or delete their account information and content at any time. This self-service approach ensures that users maintain control over their data within our platform. Where this might not be possible at any point via the user interface itself, users may always contact customer service for account data support.

2. Data Sharing and Third-Party Access

• We do not sell user data to third-party data aggregators.
• We may use third-party service providers to help us operate our business (e.g., cloud storage providers). These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information.
• We use Google AdSense for advertising. While we do not directly share your data with Google for this purpose, Google may use cookies and other technologies to serve targeted ads.
• In our efforts to continually improve the quality of our services, we employ various third-party tools, specifically but not limited to Google Analytics, Pendo, Heap, Amplitude, Sentry and RudderStack. These tools help us gather anonymized information about how our users interact with our platform. By analyzing this data, we can better understand usage patterns, identify areas for improvement, and enhance the overall user experience while ensuring that individual privacy is maintained. For more detailed information on how these tools handle data, you can review their respective privacy policies available on their websites.

3. Data Security

We implement appropriate technical and organizational measures to protect the information we collect and store. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We provide users with direct access to manage their own account data through our content management system. While this gives users greater control over their information, we remind users to maintain strong passwords and follow best practices in data security when accessing and managing their account.

4. User Rights and Control

• Users have the right to access, correct, or delete their account information at any time through our content management system.
• Our CMS provides users with tools to export their data if they wish to obtain a copy of the information we hold about them.
• Users can modify their communication preferences and opt-out of non-essential communications directly through their account settings.
• As we operate only in the US and our product is intended for US-based users only, we are not subject to GDPR, DMA, or other international privacy regulations. However, we strive to respect user privacy rights in accordance with applicable US and state laws.

5. User-Controlled Content Distribution

Our software includes features that allow users to share content on social networks or via email. It's important to note:

• Users have full control over what content they choose to share and where they share it.
• When using these sharing features, users are responsible for the distribution of their own information and content.
• Information shared through these features will be subject to the privacy policies and practices of the respective social networks, email services or other distribution channels.
• We recommend users review the privacy policies of any third-party services they use for sharing before distributing their content.
• DeepCast is not responsible for how shared information is further distributed or used once it has left our platform through user-initiated sharing.

We encourage users to be mindful of the content they choose to share and to consider the privacy implications of sharing their information on third-party platforms.

6. Data Retention

We have established the following data retention practices to balance our users' needs, legal obligations, and service improvement efforts:

• Active Accounts: We retain your account data and content for as long as your account remains active on our platform.
• Account Termination: After account termination, we may retain your data for a period of time to allow for account recovery or to comply with legal obligations.
• Backups: For disaster recovery purposes, we may retain backups of your data for up to 12 months after account termination.
• Legal Requirements: We may retain your data for longer periods if required by law or if subject to an ongoing legal proceeding.
• Anonymized Data: We may retain anonymized, aggregated data indefinitely for analytics and service improvement purposes.
• Public Content: Public content you've shared through our platform may remain available even after account termination, unless explicitly deleted by you prior to account closure.
• Usage Logs: We retain server logs and usage data for up to 12 months for security and performance analysis.
• Financial Data: We retain financial transaction records for 7 years to comply with tax and accounting regulations.
• User Requests: You can request earlier deletion of your data by contacting our support team, subject to our legal obligations.
• User-Generated Content: Public content you've shared may remain available even after account termination, unless explicitly deleted by you prior to account closure.

7. Changes to This Policy

We regularly review our retention practices to ensure we're not keeping data longer than necessary for the purposes for which it was collected.

We reserve the right to modify this privacy policy at any time. Changes will take effect immediately upon posting on our platform. We encourage users to review this policy periodically.

8. Children's Privacy

Our software is not intended for use by children under 13, and we do not knowingly collect information from children under 13 in compliance with the Children’s Online Privacy Protection Act (COPPA) and similar laws.

9. Compliance with Laws

We are committed to complying with applicable US federal and state laws and regulations regarding user privacy and data protection.

10. Dispute Resolution

Any disputes relating to this privacy policy will be resolved through arbitration in accordance with the laws of the State of California, USA, specifically through JAMS.

If you have any questions about this Privacy Policy, please contact us at [Insert Contact Information].

11. Contact Us

If you have any questions about this Privacy Policy or need assistance managing your account data, please contact us via support here.

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